Hello Tim,
I am writing to thank your service department for such a great experience when visiting your dealership. All of the gentlemen in your service department were pleasant and fully committed to taking care of each and every customer that came to have their vehicles serviced.
John Thomson handled the repairs on my 2005 Ford Freestar and he was great! He was professional, thorough and provided “Best In Class” customer service. His follow up phone calls to keep me informed of the status on my van, were truly appreciated. As a Ford employee, I am proud to have business partners, like John contributing to the success of Fairlane Ford and Ford Motor Company. He truly is a great asset to your service department and deserves the utmost commendation. Due to the outstanding service I received, Fairlane Ford will be my first and only choice when purchasing my next vehicle and fulfilling my vehicle repair needs. Thank you, thank you, thank you!!! Hats off to Fairlane Ford and all of your staff!!!
Please feel free to contact me should you have any questions, my phone number and email address is listed below.
Best Regards,
Marcie Bramlitt
Dear Julie,
I have purchased many cars and trucks through the years. I will admit some from other dealers, but none have never given me a better price or better service or care.
On another note, Ford cars and trucks last longer and have less repairs than any other cars I have ever owned. My '95 Ford Bronco is still running strong with well over 240,000 miles thanks to your service dept which has been like family to me. The parts dept service is great too.
I always recommend Fairlane to my friends, family and business associates to do business your new or used car sales, parts or service needs. So my "Hats Off" to Fairlane Ford - a first class dealership.
Thank you,
Phil Szanto
Satisfied customer since 1970
Ron McLean is like a trusted friend. I am truly grateful he is there for me. He made my purchase all about me. He is a caring salesperson and I am happy he is mine. Charmaine Powell
Randy Woods, my salesperson was very friendly, knowledgeable and considerate. He took the time to explain fully about my lease and vehicle. I wish to commend him and the staff at Fairlane Ford. Michael Bretsik
Thank You!
I became the proud owner of a 2009 Ford Fusion on Tuesday, March 3, 2009. This is my first experience with Ford and a very memorable one I may add!
Quality, performance and reputation are all important when looking for a vehicle; it is often a stressful and time consuming event. It is nice to know there is a dealership that makes you feel comfortable and part of their family.
My first contact was with Kimberly Tucker via email. Although it took me a few months with corresponding back and forth, her patience, understanding and excellent customer service prevailed by helping me schedule an appointment with Lorraine Neuman.
Upon entering the dealership I was welcomed and guided to Lorraine’s area. Kim was there in a few short minutes to meet and welcome me.
Lorraine was extremely informative about financing! I had explained my frustrations with another dealership and she was able to calm my fears and assure me that she would be able to help me in my situation. She even come to congratulate me when I picked up my vehicle (along with Kim and several other staff members).
Lorraine and Kim introduced me to Randy Woods. He was very personable, friendly and almost as excited about selling me my Fusion as I was about purchasing my Fusion. He was able to help me find the best deal possible with the equipment I requested while staying within my payment guidelines. He kept in contact with me throughout the process (knowing I was anxious) and assured me all would be fine. Although I know this was probably in his “job description”, Randy truly went above and beyond any sales person I have ever worked with. THANK YOU RANDY!
During my visit(s) to Fairlane ford, I also met Paul Marra who welcomed me and told me if I needed any assistance to feel free to contact him.
My overall experience at Fairlane Ford went beyond my expectations. Each person that I come into contact with during my visit spoke and was friendly and courteous. From what I seen, you have a great group of knowledgeable people working for you.
I have now had my Fusion for 1 week and am extremely happy! This may have been my first Ford but it will not be my last!
Thank you Fairlane Ford for a wonderful experience!
Connie Coleman
